Getting started with elevate
During WiTS vendor neutral assessment of your wireless network environment, we keep your hard costs low as our plan includes working within your existing network and constraints to improve your network without add/moves. The value of our WiTS elevate Activation Report is detailed below:
Network Assessment and Optimization
Review and analysis of current Wi-Fi network environment, inclusive of:
RF Validation
Final RF site survey, inclusive of:
Forward Looking Recommendations
Future recommendations for Wi-Fi network improvements that will further improve your wireless network, some of which may require more in-depth changes, inclusive of:
Monitoring Setup
Deployment of the WiTS Network Collector device for ongoing performance monitoring of the following equipment:
Training
Our assessment is a constructive learning opportunity for your IT staff to be mentored by WiTS industry respected wireless engineers. IT staff training is inclusive of:
- Accessing and navigating the WiTS elevate monitoring dashboard
- Complimentary access to How Wireless Works, WiTS on-line learning resource website
Please note:
- Optimization is limited to configuration changes to make improvements within existing network constraints and limitations.
- Existing network and design may have limitations that WiTS cannot resolve.
The WiTS elevate monitoring service provides network visibility through our user-friendly dashboard. Customers are able to shift from reactive to proactive network operations with elevate’s real-time monitoring, automated alerts, and historical performance metrics.
WiTS Collector Dashboard
elevate’s monitoring subscription service is an investment in the future of your business. Even the most highly skilled IT departments are spread too thin as they wear multiple hats in their critical job roles. elevate provides co-management of your network with access to vendor neutral, WLAN specialists that extend your IT staff and capabilities.
When issues arise, WiTS engineers proactively respond to handle them quickly and allow you to get back to work. When complex issues arise, our experts will be there to provide expert troubleshooting, identify resolution paths, and minimize business impacts. WiTS engineers remain current on the latest technology to advise and support customers.
Quarterly Performance Reviews
WiTS engineers will review performance data and identify trends for discussion and planning with the customer in the following areas:
Intelligent monitoring, automated alerting, and WiTS expertise at your side
Customers are able to shift from reactive to proactive support with elevate’s continuous monitoring, automated alerting, historical data for problem analysis, and WiTS experts taking the lead.
PROACTIVE ALERTING
- Continuous monitoring of availability and key performance metrics of your WLAN and LAN equipment
- Alarm notifications signal issues BEFORE they become problems
EXPERTS at your side:
When issues arise, WiTS engineers proactively respond to handle them quickly and allow you to get back to work. When complex issues arise, our experts will be there to provide expert troubleshooting, identify resolution paths, and minimize business impacts.
Diagnosing and resolving wireless issues can be time-consuming without a subject-matter expert or accurate historical data. Often IT teams must rely on user reported symptoms, attempt to replicate the issue, and spend valuable time working through manufacturer tier 1 help desk staff to collect data. WiTS elevate improves your IT support by bypassing tier 1 support and having WiTS expert engineers respond to alerts, leveraging the historical monitoring data to quickly analyze and identify remediation paths, often without the need to replicate the issue. WiTS engineers remain current on the latest technology to advise and support customers.